Our Zendesk Talk number is enabled for Text. I have successfully texted our support line and was able to respond to it from my dashboard. I do not see, however, how to send a text message from this dashboard. I have the keypad available and can place a call but nothing else. Furthermore, I'm not seeing how to make "text support" an option visible to our end users.
Hey Jon,
Posting here in case other users have the same question. Here's a direct link to our conversation addressing this issue :)
Managing Talk number settings
Cheers!