I'd like to create a search query (or even better, a view) that surfaces all tickets on which I've ever commented. I've gone through the search reference in Help, and tried numerous search term combinations, but must be missing some obvious way to do this.
Any suggestions?
Simply search for
commenter:"Chris"
You can search by a user's ID, a partial name, full name, and using an email address.
https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-search-reference
Chris, the only way i have found to do this properly is to add a tag to a ticket when i have commented on it. You can create a trigger for this.
Thanks Colin. I considered this for future tickets, but was concerned that I might forget to tag the ticket, or that another agent might change the tags.
I don't understand why the search criteria for creating a View seem to be limited. I very much wish that there was a button provided with every set of search results labeled "Convert this Search to a View."
Hey Chris!
There's actually a post in our Product Feedback Forum on this very topic. I would definitely recommend that you hop over there and add your vote and use case to the post so. This helps our Product Managers get a feel for what functionality our customers are looking for!
You can find the post here: Search-based Views/Saved Searches.
Hope that helps!
Thanks Jessie! I'd commented on an article and another thread on this, and now I've voted and commented on the product feedback post you pointed to.
Hey Monika - It looks like the post had been auto-archived as it hadn't been active in a long time. I went in and un-archived it, so you should be able to see it now.
You're welcome!
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