Hi,
I'm currently working on our Zendesk guide and we have enabled the community. When trying to search through the posts / topics I rarely get any results.
When searching for the exact title of a post I don't get that post as a result and even when searching for a part of the title more often than not the search results page just shows no results for the community part.
I've tried using scoped=true and scoped=false and doesn't seem to change anything. I'm unsure what other settings could apply to the search functionality. Anyone ran into similar issues or has ideas on other things I could try?
Search results frequently not showing anything from community posts
I'm having this same issue. Was this bug resolved?
Hi Luke!
I went ahead & created a ticket for you since the advocacy team would need to do some troubleshooting on your instance. Please keep an eye out for their update!
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I suggest raising a ticket to our Support team. The ways to contact our Support team are outlined here: Contacting Zendesk Customer Support
One of the Support team members will be happy to look into this further from there.