Search behavior within categories

Sarah, if you are looking for the advice then I think it would be helpful, go through the given article:

https://support.zendesk.com/hc/en-us/community/posts/1260801801189-Searching-articles-within-a-specific-category-returns-results-from-other-categories-also-

You can try using the search API:

https://developer.zendesk.com/api-reference/help_center/help-center-api/search/

Thanks

Thanks Ifra - Unfortunately this article does not quite answer my question. I'm trying to understand how to develop a report that outlines what keywords were searched while the end-user was in a specific category of the site.

Have you tried looking at the search analytics dashboard? Though I am not sure if it will give you results for the particular category, it gives you a pretty much good report on search keywords used by end-users.

Try giving it a shot if you haven't yet - https://support.zendesk.com/hc/en-us/articles/203664476-Analyzing-help-center-search-results

Thanks

Hi Trapta,

Yes, I've checked this report out, but can't seem to figure out how to filter it by the category the end-user was searching in. For reference, here is a link to the site: https://help.checkr.com/hc/en-us. I'm attempting to narrow the report to only include searches conducted from this page: https://help.checkr.com/hc/en-us/categories/202502548-Customers. I'm relatively new to Zendesk. Any advice?

Thanks