Saving versions of your configuration - Now available | Community
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Saving versions of your configuration - Now available

  • February 25, 2025
  • 5 replies
  • 0 views

Carl14

We’re pleased to announce that the EAP now allows you to save versions of your configurations. 

 

This feature allows Admins to save a specific version of their configuration settings. By doing so, you can create a snapshot of your environment at a particular point in time. This capability allows you to maintain an historical record of configurations, which can be referenced as needed. It serves as a safeguard against unintended changes and provides a basis for future comparisons.

 

How do I access it?

You will find this under the Configuration management menu item, labelled “Versions”. Read more about using the feature here.

 

If you have feedback or questions regarding these product features, please post in these community forums, or feel free to email me directly.

5 replies

Steve26
  • February 25, 2025

I like the idea of snapshots of the configs as it's nice to revert back to a previous time and see the differences. 

 

Thinking forward to when there's a deploy feature, will there be the ability to save a specific configuration such as business hours?
 So you wouldn't need to save the entire configset, if I plan on updating the business hours, I can focus purely on that configset. 


Carl14
  • Author
  • February 26, 2025

Thanks for the feedback @steve26. Here's how we're thinking about it at the moment …

 

Snapshots include all your config items. When it comes to deploying, you can select which aspects you want to deploy. We do it this way because some config items have dependencies on other parts of Zendesk which aren't always obvious. If those dependencies aren't in the snapshot file, then it makes it difficult to package up a deploy that will work.

 

Having said that, the idea of having smaller discrete packets of config/deploys is a good one. We'll keep it in mind and see what the engineers say when we begin building the deploy part of this product. 


Christopher22

@carl14—Creating a new version doesn't appear to be working today, at least in my instance. I tried this morning and again this afternoon. 
 


Carl14
  • Author
  • July 30, 2025

Hi @steve26. Firstly, huge apologies for missing this one. I like the idea of saving specific configurations as some kind of set. We don't do that at the moment, but I will put it down as an idea for future exploration. 


Oliver35
  • Employee
  • July 30, 2025

Hey @christopher22, thanks for raising this. We've identified an issue and pushed a fix for this. Please try again and let us know if you're still experiencing issues.