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Save to PDF from Article Editor does not work

  • August 22, 2024
  • 1 reply
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B

Before moving to the new editor we were able to generate a PDF from the previous editor. 

 

Previous method: We have collapsing tables that display all text in the editor, but not in the KB view.  We would highlight all text of the article in the editor > Ctrl + P > Save to PDF to generate a PDF of just the text and graphics from the article.

 

Current: Doing the same steps brings over the entire webpage instead of just the selected text and graphics.  However, if you don't highlight a graphic, it will load just the text but only if you right click the highlighted portion and select “Print…” from the menu.

 

      1 reply

      Patrycja12
      • Patrycja12
      • November 28, 2024

      Hi @bill16 

      Thank you for your feedback. I apologize for the delay in our response; we have been focused on addressing critical functionalities related to the new editor.I appreciate you sharing your experiences and highlighting the differences between the previous and current versions. We understand that the ability to generate PDFs from selected text and graphics is important to you. While we are unable to make changes to this feature at the moment, we will certainly consider your suggestion as a potential option for future improvements.
       

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