Satisfaction tab does not appear in Explore when Beta CSAT is enabled in Suite Growth | Community
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Satisfaction tab does not appear in Explore when Beta CSAT is enabled in Suite Growth

  • March 21, 2024
  • 3 replies
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The 'Satisfaction' tab does not appear in the Explore 'Zendesk Support' dashboard when Beta CSAT is enabled in the Suite Growth tier. I was given a workaround to enable the built in CSAT to see the 'Satisfaction' tab, then copy the dashboard out and disable the built in CSAT, but in the Suite Growth tier you can't copy dashboards.

The 'Satisfaction' tab should appear by default in the Explore 'Zendesk Support' dashboard when the Beta CSAT is enabled to accommodate all Zendesk users, not just those who pay for higher tiers of Zendesk.

3 replies

  • Author
  • March 21, 2024

Has anyone found a workaround for this? I'm wondering if you can disable the built in CSAT's workflow automations while having it enabled to effectively put it in a non-functioning state?


Tetiana12
  • March 25, 2024

Hi Mark! You can deactivate the automation for the old CSAT while keeping the old CSAT in the enabled state. 


Ayelet12
  • May 16, 2024

We have the same issue..we never used the “old CSAT”.. using just turned on the new one — and it's missing for us too (we're on Growth plan too))