{{satisfaction.survey_section}} placeholder text | Community
Skip to main content

{{satisfaction.survey_section}} placeholder text

  • December 22, 2023
  • 2 replies
  • 0 views

Paul19

When using this placeholder the following text also gets resolved along with the survey URL

Request: test Share your feedback with us. You can copy the following URL into your browser to rate: 

I'm not sure if this text is only part of the EAT but it looks messy. I would suggest removing it and just having the URL

2 replies

Batuhan
  • April 24, 2024

This also impacts operations without help centers. We use solely the widget and e-mail channels. If a user clicks the part where the ticket subject is shown, they land on the help center login page which is not what we want.


Tetiana12
  • April 24, 2024

You can use an CSAT url placeholder {{satisfaction.survey_url}}. The CSAT section might interfere with your customized email template and you don't get the best experience from using {{satisfaction.survey_section}}

 

@paul19 could you please share a screenshot?