When using this placeholder the following text also gets resolved along with the survey URL
Request: test Share your feedback with us. You can copy the following URL into your browser to rate: I'm not sure if this text is only part of the EAT but it looks messy. I would suggest removing it and just having the URL
This also impacts operations without help centers. We use solely the widget and e-mail channels. If a user clicks the part where the ticket subject is shown, they land on the help center login page which is not what we want.
You can use an CSAT url placeholder {{satisfaction.survey_url}}. The CSAT section might interfere with your customized email template and you don't get the best experience from using {{satisfaction.survey_section}}.
@paul19 could you please share a screenshot?
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