We are an IT consulting company with multiple clients. We would like to setup our clients as individuals companies, or folders, or ???
The need is to keep the requests organized based on the company that is making the request.
Our clients do NOT create zendesk accounts, and we dont want them to have to do that.
Our clients have different email domains - can we route a request to a specific container, or folder, or company based on the origination of their email domain?
You can create Organisations to organise your individual clients. First create the organisation and associate it with an email domain. Users that match the domain will automatically be assigned to that organisation.
You can then use the Organisation value within a trigger to route tickets to a specific support group or agent.
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