Our voicemail messages from notify at the RingCentral domain are getting flagged as SPAM and get thrown into suspended tickets. After checking the documentation on what gets flagged as SPAM on ZenDesk, I don't see how the message would fall under those rules.
The email address was whitelisted and I tried routing the message through our own domain's support email that auto-forwards to ZenDesk and it still gets hit as SPAM.
Anyone have this problem and/or know a way to resolve it so it goes into the main ticket queue? Thanks!
