Requesting the ability to edit the positioning of the Live Chat widget on mobile devices | Community
Skip to main content

Requesting the ability to edit the positioning of the Live Chat widget on mobile devices

  • July 12, 2018
  • 1 reply
  • 0 views
A

I think the chat is awesome on mobile. I especially like the look of the proactive trigger notification on mobile devices.

 

However, I think it's a shame that I have no ability to reposition this widget on mobile. Part of delivering a good UX is in delivering as uniform an experience as possible for users across all platforms. If I am able to move my live chat widget to the left side of the screen on the desktop, it should be allowed to reposition it to the left on mobile as well! 

This is not the case on my current site, but what if the chat icon was blocking an element in its current position? Having no ability to move it would greatly dissuade me from continuing to use Zendesk Chat - especially considering how this could affect conversions. With limited screen real estate on mobile, positioning is everything for conversion rate optimization. 

 

    This topic has been closed for replies.

    1 reply

    R
    • Ramin12
    • July 14, 2018

    Hi Adam,

    If you are using the standalone Chat widget, there are APIs to set the mobile position of the chat button: https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/Button-js.html

    You can also use the offset APIs in the case that it is blocking a certain UI element on your website.

    If you are using the Web Widget, there are some settings you can use to change the launcher position: https://developer.zendesk.com/embeddables/docs/widget/zesettings#launcher-settings

    -Ramin

     

    Terms & ConditionsCookie settingsAccessibility statement