Reporting on how many Public Replies and Internal notes on tickets? | Community
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Reporting on how many Public Replies and Internal notes on tickets?

  • October 22, 2021
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We use Internal notes to get information from other teams so our Client Services Team can then confirm additional details with the Organisations we work with. I can't figure out how to to do this via the data Sets or which filters I will need. 

 

Thanks!