Report for tracking how much time a ticket has spent in various groups before the ticket was solved | Community
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Report for tracking how much time a ticket has spent in various groups before the ticket was solved

  • October 14, 2022
  • 1 reply
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R

I would like to know how I can see how much time a ticket has spent in various groups before it was solved

      1 reply

      D
      • Dainne
      • October 19, 2022

      Hi @renu12,

       

      You could check out this Explore recipe since it'll show you how to create a standard calculated metric for measuring how long tickets sit with multiple support groups. Hope this helps!

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