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Removing Zendesk Views

  • October 9, 2018
  • 1 reply
  • 0 views
H

Hello! 

I am working on cleaning up our organization's Views so people only see what they need to see when they log in. However, I am running into an issue where everyone sees the Suspended Tickets view and the Deleted Tickets view in their work space. I get questions about it and what they are for often. They do not ever need to touch these views. Can I remove them from their work space?

 

Thanks!

Hope

    1 reply

    J
    • James104
    • October 9, 2018

    Hey Hope! 

    Permissions for these Views will depend on your Zendesk Support subscription.

    Suspended Tickets:

    The Suspended Tickets View will appear for all Administrators and any agent with access to all tickets in your account.  On the Professional plan or lower you can change the Access permissions on the Agent profile to something other than All Tickets (please keep in mind the impacts that changes to these permissions will have elsewhere).  On the Enterprise plan you would edit these permissions via Custom Roles by changing the value for "What kind of tickets can this agent access?" in the Role configuration.

    Deleted Tickets:

    The Deleted Tickets View will appear for all Administrators on all plan levels.  If you are on the Enterprise plan then you can use Custom Roles to grant access to this (or alternatively restrict access) by editing the Role.  Both "Can delete tickets" and "Can view deleted tickets" need to be enabled on the Role for a non-Administrator to access the Deleted Tickets View.

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