Remove Submit a Request

We use the following code to remove the submit a request based on the tags of the Organization and User that's logged in.

This is in the JS page, when in Help Center Edit mode.

// Limit access to Submit Cases and Live Chat to Administrators
if((HelpCenter.user['tags'].indexOf("administrator") > -1 || HelpCenter.user['tags'].indexOf("internal") > -1 || HelpCenter.user['tags'].indexOf("partner") > -1)) {} else {
$('a.submit-a-request').hide();
$('#zenbox_tab').hide();
zE(function() {
zE.hide();
});
}

You may be able to use $('a.submit-a-request').hide(); on it's own to remove it for everyone.

Craig

Hey Alana!

Adding custom code to your Help Center is the only way to hide the Submit a Request button. The code customization tools are only available on the Team plan or higher, though, so you would need to upgrade your plan to get access to them.

Hey Craig,

This is what i was looking for, but i was hoping to do it based off the organizations only and not tags. I played with it a little, but to no avail. Javascript is not really in my wheelhouse right now. Is this possible? Seems possible if you can do off a tag, then why not just the org of the user.

Thanks so much, this was exactly what I needed!  Another related question - I notice the 'Submit a Request' button is still present prior to login so a user that isn't tagged to be able to create can still click on that and then login and it takes them to the submit a request page.  Is it possible to hide the 'Submit a Request' prior to login?

Hi Jessica, 

We have a private site so all users have to sign in so, unfortunately, I don't know how to achieve what you are looking to do.

Craig

Hi @Jessica Peck,

You can simply hide the submit_a_request component for all users and then once they are logged in, show them submit_a_request component if they have respective tags else they will not be able to see it.

Thanks

Team Diziana

Does anyone know if there is a way to disallow/remove "Submit a Request" for anonymous users only? Thus, allowing anyone signed in to create a request irrespective of tag, organization, etc?

We want to make some pages of our KB totally "public" ... requiring no Zendesk registration, but I don't want those users to be able to submit a request.

Thank all/anyone in advance for guidance!

-Katie B

@Katie, we did this via a template edit of the JS and place the below under the $(document).ready(function() {

// Show div html based on role
if (HelpCenter.user.role=="anonymous"){
$('a.submit-a-request').hide();
}

Hi @Katie Swick,

As suggested by Jessica Peck, you can use JS to do this or you can simply use Zendesk {{signed_in}} helper to achieve this. Your code will look like -

{{#if signed_in}}
 {{link 'new_request' class='submit-a-request' role='button'}}
{{/if}}

Thanks

Team Diziana

Hi @Trapta

I'm trying to have it so that only logged in users are able to submit a request, I've pasted both the following codes onto JS but neither are working.

{{#if signed_in}}
 {{link 'new_request' class='submit-a-request' role='button'}}
{{/if}}

and

// Show div html based on role
if (HelpCenter.user.role=="anonymous"){
$('a.submit-a-request').hide();

Can someone tell me what to do to get this sorted? :)

Okay I've found the fix! (for anyone who needs to know) - I needed to replace 

{{link ‘new_request’ class=‘submit_a_request’}}

with

{{#if signed_in}}
{{link ‘new_request’}}
{{/if}}

Hi @Jo Saunders,

You don't have to replace anything instead, you have to add one code either the Zendesk component which is 

{{#if signed_in}}
 {{link 'new_request' class='submit-a-request' role='button'}}
{{/if}}

either the JS code which is

// Show div html based on role
if (HelpCenter.user.role=="anonymous"){
$('a.submit-a-request').hide();

In both the cases, remove the other one and it will work for you.

Thanks

Hi @Trapta

I put both those codes in place but not at the same time, neither worked for me. I put this in place:

{{#if signed_in}}
{{link ‘new_request’}}
{{/if}}

and it now works - but thanks!

Glad you got it working, Jo!

If you want to remove this completely from the top nav, just edit header.hbs and remove the following line of code:

{{link 'new_request' class='submit-a-request'}}

Thanks for sharing, Thomas. 

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