Registered for Zendesk Community Day 2021? Introduce yourself!

@mary12 - looking forward to seeing you tomorrow! FYI one of the end of day networking sessions will be for knowledge managers, and Maddie whom I know you've connected with in the past will be helping to lead that conversation. 

@ad17 and @bill12 - great to have some familiar faces around tomorrow! 

Hi everybody! I'm Monica White, the Tech Docs Manager at Identity Automation - a Cloud identity management system for K-20 education. Looking forward to brainstorming, networking, and learning new ways to do things!

Hi,

I am Tanawat, from ExxonMobil, I am currently a system architect for Zendesk and other applications in the company.

ExxonMobil has been implementing Zendesk Support since 2019, and we are working on some of the Zendesk Guide recently.

Looking forward to meeting you all !

Hello everyone!
I'm Tatev Hakobyan, Director of Support and Enablement at SuperAnnotate https://www.superannotate.com/
We are a fast growing startup which is an end-to-end platform to annotate, version, and manage ground truth data for AI.
We implemented Zendesk for our Support team 2 months ago so I am interested in learning other company experiences to maximize our efficiency and improve our processes.
Looking forward to e-meet you all and have a productive networking!

Hi all,

My name is Dmitry, I am product and project manager @ RealRussia We are UK based travel agency helping people to arrange their travel to Russia and beyond. 

We are quite new to Zendesk, just joined this September, so I am looking for best practices from more experienced colleagues.

See you!

Hi Nicole, 

As it turns out I have to do my JavaScript exam tonight. Hopefully I'll be able to jump in after finishing the exam. Will (parts of) the sessions be recorded as well? 

-Ron

Hi Ron - 

All of the main stage sessions will be recorded. The breakout rooms - which are the feedback sessions with PMs and user tips - will not. However, we will have more opportunities to participate in breakouts for both feedback and user tips in the future. 

Recordings will be posted to the Zendesk YouTube page, under the "Community" channel in about a week. 

Thanks Nicole and good luck! 

Hi,

I am excited to see what this day will bring. I am six months new to Zendesk and can't wait to learn more on improving the customer and/or agent experience. I would love to hear more on Explore and Guide dashboard to track metrics.

@ron14 - Thanks!

@joyce18 - Today should be a great learning day. :) 

Help, I can't get in! Can someone resend me my personal link at mwhite@idauto.net? The link in my email isn't working for Community Day!! :( :( :( 

@nicole17 we have the same problem as monica! our "Click to join" button is not an actual link

Try this link folks: https://app.experiencewelcome.com/events/vgujNP/stages/MRfDOB?fromOneClick=true

That worked for me! Thanks, Chris! See everybody there!

@chris21 That url asked me to verify my email, which I did. But now I am waiting for a new url via email and I have yet to receive it. 

@reshma11 it sounds like it probably didn't have your email in the registrants list. You should receive an email shortly. 

It should have my email as I received the confirmation and reminder emails. Still no temp. link email though. 

I can't get the link to work....

Thanks Reshma, I've flagged this up with the community team for further help!

Mandy Labriola it looks like you got in ok. I see you in the attendees list. Let us know if you're having any further issues.

Hey @reshma11. Sorry you're having problems! That email that you're waiting on can take a second once you try to 'Enter Auditorium'. The first time I tried getting in, that email took a few mins. 

Are you still having issues?

Hey everyone, it appears that there might have been an issue with one of the reminder emails this morning. If you're experiencing problems, please email: support@experiencewelcome.com 

They will help troubleshoot and direct you to the event. 

Thank you!

I hope everyone is having a great time now during Community Day! If you do run into any other issues, let us know. 

Hi all - 

Thank you to everyone who attended today and made our first Zendesk Community Day a huge success. 

We do apologize for the challenges some of you had with joining. Hopefully most people were able to eventually get in to the event. We will post the recordings to YouTube soon, and will drop links here when those videos go live. 

You can still go play around with the virtual lobby on Miro, and we look forward to bringing you more great events in 2022. 

If you have any feedback - good or bad - we'd love to hear it, so we can take that into planning our next events! Please feel free to post in the comments here, or if you attended you'll be receiving a survey in email today.

I could not join the meeting last night, it was 13:00-03:00AM my time, and the link in the email was not working for me, so I didn't even bother.