Our ZD Sandbox is poorly aligned with our production instance. For better testing of triggers, automations, and SLAs, I want to make the sandbox instance a clone of the current production instance.
I understand that this is possible by deleting the existing sandbox and creating a new premium sandbox. However, we have API integrations in development that depend on the existing sandbox URL, which would be broken by the change. Is there any way to refresh the sandbox configuration without creating a whole new one, with a brand new URL?
"Refresh" Zendesk Sandbox without changing URL
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Hi Charlie,
Unfortunately, the only easy way to get a sandbox set to your current production instance is to delete your current sandbox a create a new one.
If you'd like, you can provide some feedback on this functionality by posting in our Feedback on Support topic. If you decide to do that, please review our Product feedback guidelines & how to write a good feedback post so your post is as helpful as possible. Thanks, and I'm sorry I don't have the answer you were hoping for.