We are receiving this message when trying to up the status on tickets:
This app has prevented the submission of the ticket. For more information, please contact the Zendesk administrator who installed this app.
Recieving a message for unknow reason
We're getting this same error - No app before the error:
An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator
Hey Deb,
I see you reached out to our Customer Care team and they recommend uninstalling and reinstalling the time tracking app. Can you give that a try and see if you still receive the same error?
Let me know!
I see you reached out to our Customer Care team and they recommend uninstalling and reinstalling the time tracking app. Can you give that a try and see if you still receive the same error?
Let me know!
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Hi there -
Does the error message provide the name of the app before this message? For example, there's an "OOPS" app that is no longer supported that can create this issue. If you have that app installed, I'd recommend removing it, refreshing your Zendesk tab, and seeing if that helps.