Real time ticket tracker for agents | Community
Skip to main content

Real time ticket tracker for agents

  • June 22, 2020
  • 4 replies
  • 0 views
A
  • Anonymous

I would like a real time tracker on how many public comments and agents writes per hour in an easy display version within Zendesk for the agents to see ? We have added a tracker in as a Chrome extension and it seems to help with agent productivity.

Does anyone have experience with this ?

 

Tymeshift has a scorecard which is useful, however adding Tymeshift for only this reason seems unreasonable.

    4 replies

    A
    • Anonymous
    • March 10, 2021

    Would the community have any insight on this? It would be great to have a live ticket tracker.

    S
    • Shayne11
    • March 12, 2021

    Hi Francisco,

    thank you for your post.

    We have an app that would help you track your agents in a live ticket. Here is the article for your reference: https://support.zendesk.com/hc/en-us/articles/203691196-Using-the-Time-Tracking-app

    Please let us know if you still have any questions.

    Best regards,

     

    A
    • Anonymous
    • March 12, 2021

    Thank you for sending that over.

    I am looking for a system to track the number of tickets an agent solves, not the amount of time they spend in a ticket.

    S
    • Shayne11
    • March 16, 2021

    Hi Francisco,

    Thank you for the response, and my apologies for sending you a different resolution. For your inquiry, I apologize but we do not have a live tracker for agents solved. As of now the filter we have for real-time tracker is group and brand. (more information here: Overview of the Explore live dashboard

    However, we do have a recipe for this in Explore: Explore Recipe: Creating an agent leaderboard for solved tickets
    .

    Thank you,

    Shayne 

    Terms & ConditionsCookie settingsAccessibility statement