Re-publishing an updated content block? | Community
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Re-publishing an updated content block?

  • June 17, 2021
  • 2 replies
  • 0 views

Steve40

Just wanted to confirm that this is the expected/intended behavior when updating a content block.

  1. Open an article that contains an embedded content block.
  2. Edit the content block to make the required change.
  3. Click the Update all articles button.
  4. Re-publish the current article in the usual way from the Save/Publish drop-down.
  5. Go to each article that uses the content block and re-publish the article. If you don't do this the changes are made to all instances of the content block but they are not visible until published.

If this is the way it's meant to work, it gives control over how the change is released, but it seems potentially time-consuming and liable to error.

Would it be possible to include another button (possibly next to the Update all articles button) called (something like) "Publish all articles" so it's not necessary to re-publish each article manually? Then you would be able to do a global update in one step if you wanted or just re-publish individually if necessary.

 

 

2 replies

  • June 18, 2021

I agree that we should be provided the option/setting to either "Only Update" or "Update & Publish" articles when a CB is updated, but that does not sound like it's on Zendesk's roadmap anytime soon.

However, in the meantime, you can...

  1. navigate to your list of All articles,
  2. filter them by status,
  3. select the checkbox next to the articles to be re-published
  4. click the Publication > Publish bulk edit option that appears at the bottom of the screen

Voila, you've re-published them en masse.


Steve40
  • Author
  • June 18, 2021

Thanks for this suggestion. I'm still pretty new to Guide and I would not have thought of doing this. It's definitely better than locating (then publishing) each article by hand, but I'm still in favor of having the computer do that work if possible ;-)