Just this morning (11/30) we found that when typing quotations, ", they are not appearing in the body of the ticket, both public reply and internal note. They are appearing in the subject line and other text boxes but not in the body. Is anyone else experiencing this issue?
Quotations "not working"
I'm not seeing issues in my test account -- quotation marks are appearing normally in the body of the ticket, both from the agent and end-user side.
Is it possible that you're running a browser extension (new or updated) that could be interfering with the text? If you're using Chrome, you can temporarily disable extensions to see if that's what's going on (other browsers should have similar functionality): https://support.google.com/chromebook/answer/2589434?hl=en
All extensions are disabled, and just today our left parentheses characters, ( , { , { , stopped working while natively typing in a public reply or internal note. The right side symbols work, it just the left side that are not typing. They will appear if we copy and paste but not natively typing.
That's a strange one! Probably best to contact the support team directly at this point: Contacting Zendesk Customer Support
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