Hello,
We are wanting to use an external website of ours to authenticate users, but we one specific uncertainty regarding this.
If a user is registered on our external website and our Zendesk using the same email address, what will happen if they authenticate using our external website in addition to their already existing Zendesk account? Will they just merge into one?
Hi Greg,
Are you trying to set up SSO or SAML? If yes, these articles will provide you an in-depth explanation on how they work: Single sign-on (SSO) options in Zendesk and Enabling SAML single sign-on