Query is set to show all tickets with 2 specific tags. There are 9 that meet the criteria but only 7 show up. In comparing the Tickets, the 2 that don't show up have a Requester (User) that is affiliated with more than one Org. We tested our theory by adding another Org to one of the other Requester (User) and sure enough they dropped from the query.
I have Ticket Organization Name as one of the Rows so it should be showing the tickets.
If the Org is set on the ticket why can't I report on it.
Hi @Dana Coffman
As mentioned here: Managing users in multiple organizations
"The default organization is used in Explore for reporting. You can report on users according to their default organization only."
I believe that would be the issue in your case, as if those tags are linked to a secondary org. and not the main one on the user profile, then it would not appear in Explore.
This is really a big problem, does Zendesk have any plans on improving upon this?
My choices are to have the same person listed 20 times because they manage 20 accounts (aka pharmacies in our case) just to have report accurate.
or
Have the person listed one time, but the reporting will show the same default account multiple times. Duplication of metrics, not a true reflection of what Organization was on the Ticket. VERY BAD DESIGN!
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