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Push to Github Issues

  • January 2, 2015
  • 13 replies
  • 0 views
B

I have hacked at this for a few hours and I am giving up. I cannot find anything in the community that mentions it.

In the same way I can use HTTP to create a Hip Chat push, I would like to create a Github Issue in a private repo for a specified Github org with a specified label.

So if a user creates a support request, we would like this to automagically become a GH Issue as well. In this way anything that becomes a technical request will be automatically tied to the customer(s) requesting it.

In the experimentation, I _think_ my problem is that I cannot pass auth info via the GH api via the URL. Since the headers are not exposed in the HTTP config page of Zendesk I am at an impasse.

Thanks Boyd

    This topic has been closed for replies.

    13 replies

    J
    • Jessie17
    • January 6, 2015

    Hi Boyd!

    We actually have an existing integration that'll link your tickets to a Github issue. You can find out more about it here: https://www.zendesk.com/apps/tissueapp/

    D
    • David242
    • February 11, 2015

    I am looking for the opposite or full duplex version of ttissue app, where a new comment in gh creates a zd ticket. Beanstalk doesn't seem right either. Any input?

    S
    • Susan28
    • February 17, 2015

    It looks like the tissueapp hasn't been updated for 2 yrs.  Does that seem odd to anyone?

    J
    • Jessie17
    • February 18, 2015

    Hi Susan!

    To my knowledge, the tissue app still works without issues so an update hasn't been necessary up to this point. If you do run into problems, though, definitely let us know!

    F
    • Fredrik18
    • March 17, 2015

    Hi Jessie,

    I'm trying to get this to work but the tissueapp keep giving me a "We were unable to authenticate you on Zendesk."

    I've also sent a more complete bug report to tissueapp.

    But essentially it boils down to what information does the form on page https://www.tissueapp.com/zendesk_auth want?

    A
    • Andrew122
    • March 22, 2015

    Hi Fredrik,

    That URL doesn't want to work for me. That said, have you checked out our setup documentation here?

    https://support.zendesk.com/hc/communities/public/posts/203458026-Syncing-Zendesk-with-GitHub-Setting-up-TissueApp?locale=en-us

    C

    @boyd the best way to automatically create github issues based on a certain tag you will have to setup a trigger (https://support.zendesk.com/hc/en-us/articles/203662246-About-triggers-and-how-they-work) which would call an underlying webservice that would create a github issue.

    We can setup the integration for you with a small fee.We are www,integratecloud.com and a Zendesk partner.We have top rated apps in Zendesk app store for Slack and JIRA. We are working on a Github app and will be posting the details soon.

    you can check our Slack,JIRA,office teams app here: Stay tuned and will be publishing our new github app

     

    https://www.zendesk.com/apps/support/integratecloud-connector-for-slack---lite-v2/?source=top_rated

    https://www.zendesk.com/apps/support/integratecloud-zendesk-jira-integration/?source=app_directory

    https://www.zendesk.com/apps/support/integratecloud-connector-for-office-teams/?source=app_directory

    C

    Hi David

    For the duplex version to create tickets in Zendesk from Github automatically we can setup through webhooks in Github for small fee.

     

    We are www,integratecloud.com and a Zendesk partner.We have top rated apps in Zendesk app store for Slack and JIRA. We are working on a Github app and will be posting the details soon.

    you can check our Slack,JIRA,office teams app here: Stay tuned and will be publishing our new github app

     

    https://www.zendesk.com/apps/support/integratecloud-connector-for-slack---lite-v2/?source=top_rated

    https://www.zendesk.com/apps/support/integratecloud-zendesk-jira-integration/?source=app_directory

    https://www.zendesk.com/apps/support/integratecloud-connector-for-office-teams/?source=app_directory

    C

    hello 

    we just released a Zendesk Github app that you can installed it on your ZD instance.Our app will be available in the Zendesk marketplace in few days.For now just click on this article and follow the instructions:

     

    https://integratecloud.azuredesk.co/SupportHome/Articles?query=5446_Zendesk_GitHub_App_by 

    C

    Our app is now public

    https://www.zendesk.com/apps/support/integratecloud-connector-for-github/

    G
    • Git-Zen12
    • November 28, 2018

    We'd also like to make everyone aware of a new Zendesk application, Git-Zen, that is specifically designed to integrate with GitHub repositories:

    https://www.zendesk.com/apps/support/git-zen/ 

    You can tie one or many GitHub repositories to one or many Zendesk tickets by simply referencing the Zendesk ticket number in the issue comment or commit message.  Git-Zen shows the GitHub issues, commits, and affected files right in the Zendesk ticket sidebar.  You may also create a new GitHub issue directly from the Zendesk ticket.

    There is also a "lite" version of Git-Zen freely available in the Zendesk marketplace if you have minimal integration needs, or if you just want to try out the functionality.

    B
    • Brian95
    • May 30, 2020

    Looks like there is a solution to this. However, let me suggest an alternative for those of you who would like to try - https://automate.io/integration/github/zendesk

    The integration tool mentioned here, Automate.io, is an integration partner of Zendesk. 

    Then follow these steps:

    1. Connect your Zendesk and GitHub accounts.

    2. Select your Zendesk trigger as New Ticket and GitHub action as New Issue.

    3. Map the data you need from Zendesk to GitHub.

    4. Test the integration and make it live.

    Note: There are a lot of other possible use cases between Zendesk and GitHub in the page above. 

    Brett13
    • Brett13
    • Community Manager
    • June 1, 2020

    Thanks for taking the time to share this Brian!

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