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Pulling specific email responses in zendesk

  • April 21, 2021
  • 1 reply
  • 0 views
E

Hi All

I am just wondering if there is a way to see what email address is emailing my support team. We have a campaign and I want to be able to track how many emails come into support from a certain email address.

 

Thanks!

 

    1 reply

    Kyle25
    • Kyle25
    • April 23, 2021

    Hi Eryn,

    I'm not sure I fully understand your question. Are you looking to run a report in Explore to show a number of emails received from ____ kind of thing? Can you provide a little more detail and I'll see if I can help?

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