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Public replies displaying as Internal notes

  • April 4, 2018
  • 2 replies
  • 0 views
H

Hello hello!

We've infrequently been experiencing a weird hinkelbonk over the last week where a reply from a user will display as an Internal note even though it's a Public reply. 

It's rather disconcerting. Is this a known issue?

Thank you,

Heather

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    2 replies

    A
    • Andrew42
    • April 4, 2018

    Hello Heather,

    Chances are the address is not an approved alias for the person. Their email is not the original requester or CC.

    H
    • Heather21
    • Author
    • April 5, 2018

    Hi Andrew,

    That's it! Mystery solved. Thank you very much for sharing that article.

    Have a great day!

    Heather

     

     

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