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Public replies displaying as Internal notes

  • April 4, 2018
  • 2 replies
  • 0 views

Hello hello!

We've infrequently been experiencing a weird hinkelbonk over the last week where a reply from a user will display as an Internal note even though it's a Public reply. 

It's rather disconcerting. Is this a known issue?

Thank you,

Heather

This topic has been closed for replies.

2 replies

  • April 4, 2018

Hello Heather,

Chances are the address is not an approved alias for the person. Their email is not the original requester or CC.


  • Author
  • April 5, 2018

Hi Andrew,

That's it! Mystery solved. Thank you very much for sharing that article.

Have a great day!

Heather