Sometimes AI suggests good macro, but not in the language the client used (we have macros in many languages, including Polish here).
Providing an answer in the incorrect language
You can use Dynamic Content in Macro, then you only need 1 Macro and the Macro can be genric. The language is then selected by Requester Language, which can be AI detected by Trigger.
Hello Viachaslau Skorbezh - Thanks for providing feedback. Currently, we only support English language in this feature but will work towards extending this to more languages in the coming few months. Thanks!
@amisha11 We have this EAP enabled and are seeing suggestions generated in German and Japanese however not in Swedish. If it is Eng lang only, do you know why we would be getting some languages and not others?
@tobias12 You're right, the only thing is that agents often edit a macro adapting it to a specific request. This is not possible if you use Dynamic Content.
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