Hi
When we send a request to zendesk for more than 2 zendesk groups, a ticket will be created for only 2 groups. Each additional group will no longer appear in the copy. However, this only happens and only for zendesk groups it does not affect the number of follwer. So my question is. It is a functionality of our version of zendesk or we have the possibility to influence this number of groups by settings.
This function is critical for us as it often happens that tickets go to more than 2 groups. Using the API, we will close this original ticket and use the script to create new prints for all the mentioned tickets. Which, thanks to this restriction, is only done for 2 groups.
I will be grateful for any help for which
Lukas Medricky Randstad HR Solutions
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The Zendesk Community Team has edited this post: email address redacted
Hi Lukas! Tickets can only be assigned to one group at a time. Sorry but it's not clear if you are creating multiple tickets. We would need more details to understand what is happening. If you send your request to support@zendesk.com with more details on how your workflow is supposed to work we will be happy to look into it further!
Best regards, Atenciosamente
Diogo | Customer Advocate | Zendesk Certified Support Administrator
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