Hi,
I need some help in refining our help center usage metrics. Almost all the articles in our help center include a table of contents that we create using the h4 tag, for example: <h4 id=Introduction>Introduction<h4>.
If a customer accesses an article with a table of contents, the URL changes as the person scrolls up and down the article.
The problem: every time that the URL changes as a result of a scroll, the data is being captured in our stats as if the customer viewed this section explicitly. We would like to capture this data only when the customer clicks explicitly on the section name in the table of contents and not as a result of scrolling. I think this will be much more indicative of the customer's interest and activity.
I would love some guidance on how to implement this. Thanks so much in advance.
Dganit