Problem of zendesk-webWidget-vendor-chunk.js in the ie11 | Community
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Problem of zendesk-webWidget-vendor-chunk.js in the ie11

  • September 9, 2020
  • 3 replies
  • 0 views

Hello, I'm Jayce

Problems arise when trying to open a chat window in an IE11 browser.

I figured out the problem and the web widget script has a method not supported by the ie11 browser.

It startsWith().

(https://static.zdassets.com/web_widget/latest/vendors~web_widget.7836e4b021ec08891164.chunk.js)

I tried polyfill to fix it but it doesn't work.

How can I fix it?

3 replies

  • September 15, 2020

Hi @Jayce — this should be fixed now. Apologies for the hassle! Thank you for reporting this.


  • Author
  • September 18, 2020

Resolved. Thanks for your support.


  • September 18, 2020

Thanks Jayce for confirming!