Is this app still actively developed? A lot of UI issues and overall clunkyness in some respects.
https://www.zendesk.com/marketplace/apps/support/37932/proactive-tickets/
Proactive Tickets App abandoned?
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we are sorry to hear about your bad experience with the Proactive Tickets App.
Kindly open a ticket with Support, so that you can show us, what is not working properly from your side when using the App.