Pre-Populate User Information on Embed chat widget

Hi Sarath,

For the standalone Chat widget, you can use the APIs listed here to populate name and email alongside additional information via tags: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html

For the Web Widget, you can set visitor name and email using this API: https://developer.zendesk.com/embeddables/docs/widget/api#ze.identify

Custom information outside tags are not supported currently.

-Ramin

I want to prepopulate the info in the chat window, not to send as data to zendesk chat.

The setName/email both pre-fills and sets the information, there are no APIs to just pre-fill and we have no plans of adding those APIs in the near future.

Thanks Ramin, I need to show the history of chat conversation then how will I be able to show the chat history in the chat window.

Conversation history is a feature built into the widget for authenticated visitors. Showing past chat messages is irrelevant to setting or pre-filling the visitor's personal information. 

Conversation history is dependent on the visitor being authenticated, you can learn more about the feature here: https://chat.zendesk.com/hc/en-us/articles/360000753167-Early-Access-Authenticated-Visitors-in-Chat-Widget

It is still in EAP, so you will need to register and get it enabled for your account first.

Hi Ramin, how about setting the phone number as well? Instead of having to ask the customers for it during the chat. Why not set it if it's available? Can we get this done somehow?

You can use the below to pre-fill the phone number also

zE('webWidget', 'prefill', {
  name: { … },
  email: { … },
  phone: { … }
})