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Possible Zendesk Security Issue

  • July 25, 2021
  • 3 replies
  • 0 views
E

I have 2 accounts: a personal test account, and an account for my company.

The company account was created after my personal account. After creating a widget for my company account, all responses to this widget are being assigned to my personal account.  This seems to be a pretty bad security problem. i.e., the tickets are *not* showing up on my company's account but they are showing up on my personal account. Even though the widget is associated with my company's account.

    3 replies

    Cheeny
    • Cheeny
    • July 27, 2021

    Hi Eric,

    Did you embed the widget code on your own site? if yes, we suggest that you double-check the code to confirm if the correct code was added. Our Support team can also take a deeper look regarding your account setup, here's how you can contact us

     

    E
    • Eric44
    • Author
    • July 28, 2021

    Hi Cheeny, I wrote the website. I can confirm that the widget is from the company's account, but all messages are still being routed to my personal account. I think there is a security issue somewhere.

    Cheeny
    • Cheeny
    • July 28, 2021

    Hi Eric, I highly suggest that you contact our Customer Support so we can further review those accounts.

     

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