The automation created for sending the surveys to our customers, has the below placeholder " {{satisfaction.survey_section}} " which would add the below line to the email triggered to customers with a link and details for the survey. "Request: <<Case Subject>> Share your feedback with us. You can copy the following URL into your browser to rate:". We might want this to be framed as below from a better composed email standpoint "Request: Share your feedback with us for <<Case Subject>>. You can copy the following URL into your browser to rate:".