Partner Resources and Contacts | Community

Partner Resources and Contacts

Forum|Forum|2 years ago
April 19, 2023
0 replies
0 views

Anurag11

Partners@Zendesk.com and CC to your PSE : Any questions on Commercial, Billing, Invoicing , Operations, Partner Portal questions, Tiers, Opportunities, Leads , Sales Enablement or if you are not sure which category the issue falls under.
Renewals@zendesk.com : Partners should directly contact the renewals team for renewals questions, concerns or opportunities. Please CC to your PSE for information.

PartnerServices@Zendesk.com : Any question on Community access, Feedback, Presales and Implementation Enablement
Emeapartnermarketing@zendesk.com : : All questions, suggestions related to Marketing topics: MDF, Events, Partner Cafes etc

Browse other communities, Provide Product Feedback to Product Management: https://support.zendesk.com/hc/en-us/community/topics

Zendesk Launch Guide: https://support.zendesk.com/hc/en-us/articles/4408881507098-Launch-Guide-for-Zendesk-Suite

Best Practices for Engaging Zendesk Advocacy :

https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support
https://partnertraining.zendesk.com/on-demand-working-with-zendesk-customer-support-advocacy

Zendesk Product Training	A comprehensive training experience to get familiar with the Zendesk Suite	https://partnertraining.zendesk.com/page/product-training
Zendesk Help Center	All product and platform related knowledge articles authored by Zendesk product and support experts	https://support.zendesk.com/hc/en-us

Zendesk Updates	Announcements, Release notes and Service notifications (hint: follow each section for email updates)	https://support.zendesk.com/hc/en-us/categories/200201796
Zendesk Developers Zendesk Platform Slack	Access to Zendesk REST API, Zendesk App and Embeddable Documentation Additional developer resources including vue.js, CSS, HTML and Javascript (request access) Questions and answers in realtime to and from Zendesk experts including customers, partners and Zendesk staff (note: not official support)	https://developer.zendesk.com/ https://develop.zendesk.com/hc/en-us https://docs.google.com/document/d/11K4W7IxT2FQSoyQHHsEGOQTF4Dc7Tc8vHuK1GbbAmp8/edit Request access from your regional Partner Services Manager
Implementation program enablement	Learn how to scope and deliver world class implementations	https://partnertraining.zendesk.com/page/implementation-training
Presales program enablement	Learn how to build and pitch a world class demo	https://partnertraining.zendesk.com/path/presales-specialist-expert-path
Launch guide for Zendesk Support Suite products	This launch guide describes the key tasks to get up and running with Zendesk products and provides the resources you need. You don't need the Zendesk Support Suite to use this guide. You can use it for any of the products you have.	https://support.zendesk.com/hc/en-us/articles/360022372273
Launch checklist for Zendesk Support	Intended to be a reference guide that’s included in both the Growth Launch and Pro Launch packages	https://docs.google.com/document/d/1CXTLheHFkgCjXDkOVPc87_nyMXGsl-QEICaWu6SNEkA/edit
Sunshine Conversations (SunCo)	Baseline Technical enablement for Zendesk’s conversational messaging platform	https://partnertraining.zendesk.com/path/introduction-to-sunshine-conversations-for-developers-learning-path-101

Please feel free to add your suggestions and comments below.