The usefulness and scalability of Service Catalog would be vastly improved by incorporating organizational structures similar to what already exists for Guide articles—specifically, Categories and Sections. Right now, all service items appear in a single flat list, which quickly becomes difficult to navigate as the number of items grows. Introducing hierarchical grouping—like Categories to group services by department (e.g., IT, HR, Facilities) and Sections for more specific topics (e.g., Hardware, Benefits, Maintenance Requests) would:
• Make the Catalog easier for end users to browse intuitively
• Help admins manage and maintain a growing list of Services
• Allow for clearer restrictions/visibility settings in the future
This kind of structure already works well in the Help Center, and applying a similar model to the Service Catalog would align both tools conceptually and functionally.