Open links to articles in Web Widget | Community
Skip to main content

Open links to articles in Web Widget

  • July 1, 2017
  • 4 replies
  • 0 views

Is it possible to skip viewing Help Center article contents within the Web Widget? For example, if someone clicks on one of the articles it would open a new window and take them directly to the article in the Help Center.

4 replies

  • July 1, 2017

Hi Phil

I just went through the documentation for customizing the widget and it doesn't seem possible. If you find a solution i would love to hear it :-)


Steve20
  • January 14, 2021

Hi Phil, I too would find this very useful.


Brett13
  • Community Manager
  • January 22, 2021

Hey Phil,

I double checked with our team and they confirmed that there's no way to have widget open the article directly outside of them selecting the "View original article".

Let me know if you have any other questions!


Steve20
  • January 22, 2021

I submitted a post asking for this to be considered on the Product Feedback topic covering this requirement.

You never know! 

https://support.zendesk.com/hc/en-us/community/posts/1260800728110-Open-the-Web-Widget