Is it possible to skip viewing Help Center article contents within the Web Widget? For example, if someone clicks on one of the articles it would open a new window and take them directly to the article in the Help Center.
Open links to articles in Web Widget
Hi Phil
I just went through the documentation for customizing the widget and it doesn't seem possible. If you find a solution i would love to hear it :-)
Hi Phil, I too would find this very useful.
I submitted a post asking for this to be considered on the Product Feedback topic covering this requirement.
You never know!
https://support.zendesk.com/hc/en-us/community/posts/1260800728110-Open-the-Web-Widget
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Hey Phil,
I double checked with our team and they confirmed that there's no way to have widget open the article directly outside of them selecting the "View original article".
Let me know if you have any other questions!