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Only the first value of the special field ticket

  • February 25, 2021
  • 2 replies
  • 0 views
Х
Hi everyone.
How to set up a report in explore, in which to display: the ticket ID, the tag of the special ticket field at the first (!) Execution and the ticket flag "one-touch solved" or not?
Confused about metrics. I could only find a display of the previous values ​​of the special field, but only the first is needed.

Please, help.

    2 replies

    J
    • Jahn12
    • February 26, 2021

    Have you tried adding attributes "Ticket Tags" then filter it by the tag/s of that special ticket?

    Х

    Yes, I did that. But if there is more than 1 change in the ticket, then the tags are displayed in alphabetical order. And it is necessary in the historical - which of them was the first, the second, etc.

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