Welcome to the omnichannel routing and agent statuses beta. Read the following documentation to help you learn about omnichannel routing:
- About omnichannel routing (beta): Overview information about the omnichannel routing and agents statuses beta.
- Configuring omnichannel routing (beta): Information about setting up omnichannel routing.
- Balancing your agent workload with capacity rules: Configure rules that help you balance your team workload by setting capacities on automatically assigned work.
- Configuring agent statuses (beta): Set up the agent statuses beta.
- Setting your agent status (beta): Help agents configure their status.
If you can't find the information you're looking for, post your question in this community forum.