Hello,
On the articles I published in my Help Center, there is a comment features that readers can use. However, I'm not notified when a new comment has been posted and can't find an option that would activate it in the parameters.
Do you guys know to achieve this?
Thanks a lot for your help.
I'm a Zendesk Starter user.
Hugo.
Hi Hugo if you created the article then you should be automatically subscribed to that article. If the article was created by someone else then you should be able to subscribe\follow it. I know there was an issue a while back but I thought it got fixed. Let me do some testing on my account and I'll get back with you as soon as I can.
Hi Hugo,
Wes gave the correct answer. If you follow the articles, you will receive email notifications as soon as someone posts an update there!
Have a great day!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.