We have been trying to get our agent count reduced since may and are still being overcharged every month. We completed the docusign and your team marked this as completed yet we are still incurring the overage costs every month. ticket #11500705
I have emailed our account rep and their supervisor with 0 response from anyone
Whats going on there Zendesk ?
I'm creating a separate ticket on your behalf so our specialist can dig into this with you and work with the proper teams to get your account adjusted.
You'll receive an email shortly stating your ticket has been created and they will follow up with you as soon as possible.
Thanks for bringing this to our attention!