No audio on calls, hangs up after apx 10 seconds.
My users all seem to experience this from time to time.
Call comes in and there is no audio. Not for user or customer (test calls show this).
Strange thing is that the recording play the customer's audio but the the rep's. Cleared cache and rebooted multiple times.
Thanks!
Hi @andrew134,
We appreciate your time bringing this issue up. I know how crucial this is so I've created a ticket on your behalf so we can investigate this issue further. Please check your email for more information.
Regards,
Hiedi Kysther
Hi
did someone find a solution for this?
I seem to have a similar issue.
Hi @anton21 thanks for reaching out! I'll raise a ticket on your behalf so we can check on your account. Thank you.
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Hey Charles,
Thanks for reaching out on community post with the issue you are seeing on your end with your team. In this instance, what I would like to do is create a ticket on your behalf so we can work on this issue together and get to the bottom of this. Keep your eyes peeled for my email and I look forward to hearing from you!
Russell Chee | Senior Customer Advocacy Specialist | Melbourne, Australia