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New Help Center not working

  • March 30, 2022
  • 1 reply
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Kat14

We added Brands to our account this week and on one of the new ones, I clicked the button to create a new help center for it, which seemed to complete. But now every time I try to click Manage from the Brands Page, or switch to it from the other brand's Guide, I get an error page reading:

403 Forbidden
cloudflare

I tried posting this through the chat help, but it keeps saying that my email isn't valid and I'm not logged in...even though it is and I am.  Kind of frustrating.

1 reply

  • March 31, 2022

Hi @kat14

I went ahead & created a ticket on your behalf and we apologize for the inconvenience you and your team have experienced. We need to take this matter into a ticket as we need to further troubleshoot what is going on with your new Brand's page. Please keep an eye out for our email soon.