Zendesk is making it easy for Admins and Agents to manage the Salesforce Integration with Zendesk with the new Enhanced Salesforce App.
This is in continuation to following article posted a year back.
Details of the change are listed here
As a Zendesk partners, if any of your customers use the legacy app or planning to use one, please be aware of this update and assist customers with questions.
The article above captures What is Changing, Why it is Changing and What to do if it impacts you or your customer.
Technically the following is changing / Improving
-
Admin configuration
- Configuration migrated from popup in agent UI to Admin Center
- New user experience with all existing functionality
- Flexible caching interval
- On-demand caching configurations
- Object reordering and field reordering on the landing page without editing the object
- Reordering of lookup field sequence to avoid potential confusion during configuration
- Applying filters on related objects while configuring the object
- Enhanced error handling to avoid incorrect configurations
-
Opt in/out (toggle between new and old app for existing app users only)
-
Salesforce app (agent experience) - Already Released in Marketplace and Replaced to Legacy App.
- New user experience with all existing functionality
- Tab view vs. linear display
- Dropdown if more than 3 objects are configured
- On-demand data refresh
- Last updated timestamp
- Improved pagination
- Informative error messages
- Enhanced data navigation from primary object to related objects
- Increased the number of display records
For any questions / issues on this change - please reply here and we will revert ASAP or email to PartnerServices@zendesk.com with CC to anurag@zendesk.com