We are moving to Zendesk from another app and I am looking to add a field to help our techs classify tickets. Historically we would have them go through a nested drop down similar to Software > Office > Word > Printing. I understand the syntax on how to make this in Zendesk but, as you can imagine, we have hundreds of these that would be in the custom field. Does anyone know of a utility to build, upload, and manage something like this?
Or, am I thinking old school and there is a better approach I should be taking?