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Need to know how to add hyperlinks to the Welcome message that is sent to customers

  • August 7, 2017
  • 5 replies
  • 0 views

Mary12

 

In ZD Ticketing configuration, there is a setting:

"Account emails notify agents and end users about their profiles. Welcome emails, verification emails, and password reset emails are all account emails.

User welcome email text:  

Message emailed to users when they sign up. The email is sent from your default support address.

 Also send a welcome email when a new user is created by an agent or administrator."
 
We would like to add more text into this textbox and add a few hyperlinks.  I need to know:
1) Is it possible to add hyperlinks to this text box so customers can click and be sent to those page
2) How do you do that?
3) Can you give us an example showing how it is done?
 
Thank you
 

 

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5 replies

  • August 7, 2017

Hi Mary!

You can find instructions on how to edit the text of your welcome email and verification email here: Changing the user welcome and verification email text.

You can copy/paste URLs into these text boxes, and they will be clickable links, but there aren't any formatting options to make it a "pretty link", like the one I've added above.


Mary12
  • Author
  • August 7, 2017

I understand how to copy/paste text into a textbox.  However, how do you add the Hyperlinks for the URLs into the text box?  There is no place to edit HMTL tags.  Can you show an example since this info does not address the question:

Answer

  1. Navigate to Admin (  ) > Settings > Customers and scroll to the Account emails section. Here you will see a text box for both User welcome email text and Email verification email text.
  2. Make your text edits here.
  3. Click Save tab at the bottom of the page.

Are you saying that you add the hyperlinks like this?:

 

Here is my text pointing to http://www.google.com    


Mary12
  • Author
  • August 7, 2017

Also, if that is the case, are there plans to hide the URL but have a hyperlink title instead?

 


  • August 7, 2017

Hi Mary,

 

Apologies, I didn't understand your question at first.

The text boxes for the welcome and verification emails don't have a rich text or WYSIWYG editor, which means that there's no separate tab for editing the HTML formatting. You can, however, enter the HTML elements you want to use right in the text box, and it will render correctly in the email that gets sent out.

So, for instance, if you want to a pretty link to point to Zendesk, you would type:

<a href="http://www.zendesk.com">Zendesk</a>

And it would render like this in the email:

Zendesk

Does that clear it up?

 

 


Mary12
  • Author
  • August 7, 2017

Great. That is what I needed.  Appreciate your help.