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Name for a dynamic dashboard analytics view

  • August 11, 2021
  • 4 replies
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We've built a dynamic dashboard analytics view for our AimHappy Zendesk app, and we are trying to come up with a suitable name for this view. The intention is this view will be displayed on a large screen, viewable by all agents during the working day (as happens at many contact centres).
 
We internally refer to this as "TV Mode" but have heard people refer to it as a wallboard. What do you call this type of display at your workplace?

    4 replies

    Zach22
    • Zach22
    • August 13, 2021

    Hi Emma,

    In all the contact centres I have been involved with, this has been either described as a wallboard or a readerboard.

    Hope this helps!

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      • Emma19
      • Author
      • August 13, 2021

      Thanks @Zach Anthony! That is really helpful.

      John12
      • John12
      • August 13, 2021

      Hi @Emma Garland

      Our team calls it the Geckoboard since that is the name of the brand of the hosting service we use, but we also call it our KPI Monitor.  

      Let us know what you come up with! :)

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        • Emma19
        • Author
        • August 16, 2021

        Ah that makes sense @John Engelhart! Thanks for the input - will let you know what we decide upon in the end :)

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