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Multiple Zendesk SPF records

  • December 21, 2018
  • 2 replies
  • 0 views
J

Hi all,

I'm currently trying to understand why I have 2 Zendesk netblocks in my SPF record. Both the

_netblock.zdsys.com

mail.zendesk.com

Netblocks are in my SPF record. _netblock.zdsys.com is a duplicate of the IPs in mail.zendesk.com. The latter has more IPs in the list. I'm wondering if removing the former will have any impacts to emails from zendesk? I wouldn't imagine it to be as the IPs are the ones you are allowing to send emails on your behalf, but would like someone's opinion on it.

Thanks for your help.

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    2 replies

    Allen15
    • Allen15
    • December 24, 2018

    Hi Jesus!

    My best guess here is that the zdsys record is old, and can be removed. The current setup can be viewed here:

    https://support.zendesk.com/hc/en-us/articles/203683886-Allowing-Zendesk-to-send-email-on-behalf-of-your-email-domain#ariaid-title4

    Hope this helps!

    -Allen

     

    Kyle40
    • Kyle40
    • December 25, 2018

    Hey there Jesus,

    What Allen is indicating is correct. As long as you're using the new record you should be all clear to remove the zdsys one. From what I've been seeing on my end is that is an outdated record, and has since been deprecated IIRC. The article linked above does go over the proper setup now!

    I'm thinking once you apply these changes you should be good to go!

    I hope this helps clear it up as well!

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