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Multiple Emails Received for Initial Ticket

  • February 23, 2016
  • 1 reply
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J

Is there a way to turn off one of the two emails received for every new ticket? 

For example, this one ticket came in today at 3:47am EST, but we received two emails:

[Nutralysis Wellness, Inc.] Need to give you updated credit card info for monthly charge

[Nutralysis Wellness, Inc.] "Support" assignment: Need to give you updated credit card info for monthly charge

 

Can we turn off the one that says "Support" assignment?

-Josiah

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    1 reply

    N
    • Nils15
    • February 23, 2016

    Hello Josiah,

    you can deactivate the trigger in just a few steps.

    „Admin“ > „Business-Rules“ > „Tiggers“ > „Notify group of received request“ > „deactivate“
    Triggers resources

    Please let us know if you have more questions.

    Best Regards,
    Nils

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