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Multiple domains and one chat

  • September 9, 2017
  • 1 reply
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M

I have been exploring Zendesk support but can't find answer to my question.
We have multiple domains "ourdomain.de", "ourdomain.com" and "ourdomain.fi"
We now need to add different chat widgets (translated to local market) to each domain but need to keep single zendesk backend account so that messages from each chat widget are stored in one backend account.
is this possible and if so how?

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    1 reply

    Jacob20
    • Jacob20
    • September 11, 2017

    Hi Maitseero,

    That is totally possible.

    I'm assuming your various domains are localized versions of the same brand or service, and that you're using the web widget to enable chat on your sites.

    You'll want to enable the languages you wish to support in Zendesk.

    By default the web widget is keyed to the browser's language, but you will most likely want to control exactly what language is displayed on which site - regardless of the browser's language. You can customize all kinds of things to the widget, like positioning, color, visibility etc.

    But basically, you insert a script to the header of each of your sites, add any of the above customizations mentioned above that you'll like and the end user facing part should be done.

    For your agents you can use Departments to route chats to the right agents, and if you want to be able to follow up on chats, you can use triggers to assign tickets to a group corresponding to each site.

    There are a lot of directions you could take and considerations to make, hope this gets you started right.

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